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CSEET · Business Communication · Business Correspondence

Meera Traders writes to a bank: 'Dear Sir, Subject: Request for statement. Kindly send the statement.' She wants the letter to reach the Loans Department specifically, even though it is addressed to the bank. Which part should she add, and where?

She should add an attention line after the inside address and before the salutation, for example 'Attention: Loans Department'. It routes a letter addressed to an organisation to the right department. A postscript, reference line or enclosure line does not serve this routing function.

  1. AAn attention line placed after the inside address and before the salutationCorrect
  2. BA postscript placed after the signature
  3. CA reference line placed after the complimentary close
  4. DAn enclosure line placed above the letterhead

Explanation

An attention line, such as 'Attention: Loans Department', directs a letter addressed to an organisation to a particular department or person. It is placed after the inside address and before the salutation. A postscript is an afterthought, and reference and enclosure lines serve other roles and are not placed in the stated positions.

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