CSEET · Business Communication · Business Correspondence
Meera Textiles receives a consignment with several damaged pieces and writes to the supplier asking for a replacement or a refund. Which type of business letter is this?
This is a letter of complaint, also called a claim letter, because the buyer reports damaged goods and asks for a replacement or refund. An enquiry only seeks information, a sales letter promotes goods, and an appreciation letter expresses thanks.
- ALetter of complaint (claim letter)Correct
- BLetter of enquiry
- CSales letter
- DLetter of appreciation
Explanation
A letter written to point out a defect or fault in goods or services and to seek redress is a complaint or claim letter. An enquiry letter only asks for information before buying, and a sales letter promotes products. A letter of appreciation thanks someone and does not seek redress.
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