CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Which of the following is an example of a physical barrier to business communication rather than an organisational one?
Distance between branch offices causing delayed transmission is a physical barrier because it arises from the environment and geography. Complex procedures, rigid chain of command and unclear reporting policy all stem from the organisation's structure and rules, so they are organisational barriers.
- AComplex rules and procedures for sending messages
- BDistance between branch offices causing delayed transmissionCorrect
- CRigid chain of command
- DLack of a clear policy on reporting
Explanation
Geographical distance and similar environmental factors are physical barriers. The other options relate to structure, rules, hierarchy and policy, which are organisational barriers.
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