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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

Priya, an accounts assistant, regularly misses deadlines and makes frequent errors in reconciliations. Which of the following is the most likely direct consequence for Priya as an individual?

The most likely direct consequence for Priya is reduced job satisfaction and loss of confidence, with higher stress. Ongoing missed deadlines and errors undermine self-esteem and morale. The other options describe organisational effects or benefits that ineffective work would not normally produce.

  1. AReduced job satisfaction and loss of confidence, leading to increased stressCorrect
  2. BAn increase in the organisation's market share
  3. CLower payroll costs for the organisation
  4. DImproved relationships with customers

Explanation

Persistent poor performance usually damages an individual's self-esteem, raises stress and lowers job satisfaction. The other options are organisational or unrelated outcomes, and are either not consequences for Priya or are unlikely to follow from ineffectiveness.

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