CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
Ramesh sends a purchase order by email to a supplier. The supplier replies, confirming the quantity and delivery date. In the communication process, this reply is best described as:
The supplier's reply is feedback. Feedback is the receiver's response showing that the message was received and understood, and it completes the loop of two-way communication. It is not noise, which is a disturbance, nor encoding of the original idea.
- AEncoding of the original idea
- BChannel selection
- CFeedbackCorrect
- DNoise
Explanation
Feedback is the receiver's response that tells the sender the message was received and understood. It completes the loop and makes communication two-way. Noise is a disturbance, which the reply is not.
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