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CMA Foundation · Fundamentals of Business Laws and Business Communication · Intercultural and International Business Communication

Which approach is most appropriate when preparing a business letter for a foreign client whose first language is not English?

The best approach is a clear structure with short sentences, while checking that dates and units suit the reader's format. Formats differ between countries, and jargon or humour translates poorly, so plain, well-organised writing reduces misunderstanding with non-native English readers.

  1. AUse complex legal jargon to appear professional
  2. BUse a clear structure, short sentences and check dates and units for format differencesCorrect
  3. CUse humour extensively
  4. DOmit the date to avoid confusion

Explanation

Clear structure and short sentences aid comprehension, and date or unit formats vary by country (for example 03/04 may mean different dates). Jargon and humour often translate poorly, and omitting the date harms record-keeping.

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