CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Which of the following best captures the essential meaning of communication in a business setting?
Business communication is the exchange of information, ideas or feelings between a sender and a receiver so that a common understanding is reached. Simply sending a message is not enough, because communication is complete only when the receiver receives and understands it.
- ASending a message from one person to another regardless of whether it is received
- BExchange of information, ideas or feelings between sender and receiver resulting in common understandingCorrect
- CIssuing written orders from a superior to subordinates
- DRecording business transactions in a permanent form
Explanation
Communication is a two-way process of sharing information so that the receiver understands it as the sender intended. Merely sending a message (option A) is incomplete because without reception and understanding communication has not occurred.
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