CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is a genuine limitation of formal communication that informal communication tends to overcome?
The limitation is delay caused by following prescribed channels and procedures. Formal communication passes through each level of the hierarchy and is often rigid and time-consuming, while informal communication moves quickly through personal contacts. Formal communication does provide records, authority and instructions, so those are not its weaknesses.
- ALack of official record and accountability
- BDelay caused by following prescribed channels and proceduresCorrect
- CAbsence of any defined authority in the message
- DInability to be used for issuing instructions
Explanation
Formal channels require messages to pass through each level, causing delay and rigidity. Informal communication bypasses this and is quick. The other options are weaknesses of informal communication or incorrect statements about formal communication.
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