CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is a recognised advantage of the formal communication channel over the informal channel in business?
Formal communication fixes responsibility and keeps an official record, because messages follow established authority lines and are usually documented. Faster spread through personal relationships belongs to the informal channel, while formal channels often involve delays and follow the scalar chain.
- AIt spreads information faster through personal relationships
- BIt fixes responsibility and keeps an official recordCorrect
- CIt is free from any procedural delay
- DIt does not follow the scalar chain
Explanation
Formal channels follow official lines and usually are documented, so accountability can be fixed and records kept. Speed through personal relations is a feature of informal channels. Formal channels often suffer procedural delay and do follow the scalar chain.
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