CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is a recognised feature of informal communication in an organisation?
Informal communication spreads rapidly and is not bound by official channels, because it arises from personal and social relationships among employees rather than from the organisation chart. It is usually oral, unrecorded and can start with anyone, unlike formal communication that follows the chain of command.
- AIt follows the chain of command strictly
- BIt spreads rapidly and is not bound by official channelsCorrect
- CIt is always recorded in writing for legal evidence
- DIt is always initiated by top management
Explanation
Informal communication arises from social relationships and is not bound by the scheme of the organisation chart, so information travels quickly. It is mostly oral and unrecorded, and it can be started by anyone. Hence the other options describe formal communication or are untrue.
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