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ACCA Applied Knowledge · Business and Technology · Communicating in business

Which of the following is a typical advantage of using email rather than a formal paper memo for internal communication?

The typical advantage of email is that it can be delivered quickly to many recipients at once while creating a written record. It does not guarantee the message is read or understood, is not inherently private, and tone can still be misread.

  1. AIt provides a more secure and private channel by default
  2. BIt guarantees the message has been read and understood
  3. CIt allows rapid delivery to many recipients and creates a written recordCorrect
  4. DIt removes the risk of misinterpretation of tone

Explanation

Email is fast, can reach many people at once and leaves a retrievable written record. It is not inherently secure, does not guarantee the message is read or understood, and tone can easily be misinterpreted without non-verbal cues.

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