CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is an example of formal communication in a company?
A board-approved circular on revised leave rules is formal communication. It is an official message issued by authority through prescribed channels and meant for all staff. Lunch chats, rumours through the grapevine and casual phone calls arise from social relationships and are informal communication.
- AA group of friends from different departments chatting over lunch
- BA board-approved circular on revised leave rules sent to all staffCorrect
- CA rumour about promotions circulating through the cluster chain
- DA casual phone call between two colleagues about a cricket match
Explanation
A circular issued with management approval is an official message sent through prescribed channels, so it is formal. The rest are social or spontaneous exchanges, which are informal.
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