CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
A junior accounts clerk in Bharat Auto Ltd. sends an email directly to the sales head, bypassing her own supervisor, to clarify a customer invoice. Which flow is this?
This is diagonal communication, since the message passes between people at different hierarchical levels who belong to different departments, here a junior accounts clerk and the sales head. It cuts across the chain of command to save time, unlike horizontal flow, which is between peers.
- ADownward communication
- BHorizontal communication
- CUpward communication within the same department
- DDiagonal communicationCorrect
Explanation
The clerk is at a lower level in the accounts department and the sales head is at a higher level in another department. Cross-level and cross-department communication is diagonal. It is not horizontal because the levels differ, and not purely upward because it crosses departments.
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