CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is an example of non-verbal communication in a business setting?
A candidate's firm handshake and steady eye contact is non-verbal communication because the message is conveyed through gestures and body language rather than words. Emails, phone calls and offer letters all rely on spoken or written words, so they are classed as verbal communication.
- AA manager's emailed circular to all branches
- BA telephone call between a buyer and a supplier
- CA candidate's firm handshake and steady eye contact at an interviewCorrect
- DA written offer letter issued to a new recruit
Explanation
Non-verbal communication conveys messages without words, through body language, gestures, posture and eye contact. A handshake and eye contact fit this. The email, phone call and offer letter all use words, spoken or written, so they are verbal.
Did you get it right without looking?
One question tells you little. A timed set on Types of Business Communication shows your real accuracy, how long you take and where you lose marks.
More Types of Business Communication questions
- A CEO issues a circular to the general managers, who pass it to department heads, who then inform supervisors. Which network pattern does th…
- In a communication network, all members of a five-person team can exchange messages directly with each other, with no central person control…
- Which statement about internal and external communication in a business is correct?
- A junior accounts clerk in Bharat Auto Ltd. sends an email directly to the sales head, bypassing her own supervisor, to clarify a customer i…
- The sales head of Navkar Pharma directly messages an engineer in the production department, who is junior to a different manager, to clarify…
- Rumours about a possible plant relocation spread among employees of a Chennai company during lunch breaks, with no official announcement. Wh…