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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

Which of the following is the most significant advantage of encouraging upward communication in an organisation?

The main advantage of upward communication is that it gives management feedback about employee problems, suggestions and how policies are working in practice, so decisions can be corrected. It neither replaces formal reporting lines nor eliminates rumours, and issuing orders is a downward function.

  1. AIt ensures orders are carried out faster than any other flow
  2. BIt gives management feedback on employee problems and the effect of its policiesCorrect
  3. CIt removes the need for any formal reporting structure
  4. DIt prevents all rumours from spreading among employees

Explanation

Upward communication carries suggestions, grievances, reports and feedback from employees to management, helping managers judge how policies are working. It does not eliminate the formal structure or rumours, and speed of orders relates to downward flow.

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