CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is a recognised limitation of downward communication in a long chain of command?
A key limitation of downward communication is that messages may be delayed, filtered or distorted as they pass through many levels of the hierarchy. Equal-rank exchange is horizontal, grievances travel upward, and subordinate-to-superior flow is upward, so those options do not describe downward communication.
- AMessages are always exchanged between persons of equal rank
- BInformation may be delayed or distorted as it passes through several levelsCorrect
- CIt is used only for employee grievances
- DIt flows only from subordinates to superiors
Explanation
In tall hierarchies each intermediate level may filter, alter or delay the message, causing loss or distortion. The other options describe horizontal flow, upward flow or are simply incorrect descriptions of downward communication.
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