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CSEET · Business Communication · Communication

Which statement best captures the nature of communication in a business organisation?

Communication is a two-way process of exchanging information, ideas or feelings so that sender and receiver reach shared understanding. It is not merely issuing orders, not limited to writing, and is not complete on dispatch, because understanding and feedback are needed to finish the process.

  1. AIt is a one-way process in which a manager issues orders and the subordinate only obeys
  2. BIt is a two-way process involving the exchange of information, ideas or feelings to create shared understandingCorrect
  3. CIt is limited to written messages that are kept as records
  4. DIt is complete as soon as the sender has dispatched the message

Explanation

Communication is a continuous, two-way process of sharing meaning between sender and receiver. Treating it as one-way orders ignores feedback. Limiting it to writing ignores oral and non-verbal forms. Dispatch alone does not ensure that the receiver understood.

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