CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
A company wants to inform 500 employees across several cities about a change in leave policy and also keep a permanent record of the notice. Which medium is most suitable?
A circular sent by email and kept on file is most suitable, because it reaches all 500 employees in different cities with identical wording, quickly and cheaply, and leaves a permanent written record. Oral options like calls, canteen talk or a head office speech are neither recorded nor widely reachable.
- AA telephone call to each employee
- BA circular sent by email and kept on fileCorrect
- CA casual conversation at the canteen
- DA one-time speech in the head office
Explanation
A circular by email reaches many people in different locations at low cost, carries identical wording and is stored as a record. Phone calls and canteen talk are oral, unrecorded and slow for 500 people. A speech at head office would miss employees in other cities.
Did you get it right without looking?
One question tells you little. A timed set on Process of Communication shows your real accuracy, how long you take and where you lose marks.
More Process of Communication questions
- A manager tells a new employee, 'Send the report ASAP, and keep it crisp.' The employee is unsure whether it is due in an hour or by the end…
- Which of the following is an example of non-verbal communication in a business meeting?
- A company's HR head wants to announce a change in leave policy. She needs a record for future reference, wide reach across 40 branches, and …
- Which of the following best captures the essential meaning of communication in a business setting?
- A company's notice board displays a circular, but employees show no reaction and no one responds or asks questions. Which essential feature …
- In a manufacturing firm, the plant manager sends a written instruction to the shift supervisors, who then pass it on to the workers under th…