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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

A manager at Sundaram Textiles sends a circular to all department heads about a change in the lunch break timing. Which type of communication is this, based on the audience for the message?

This is internal communication, because the circular travels only between people inside Sundaram Textiles. Internal communication covers messages exchanged within an organisation among its managers and employees, while external communication involves outside parties such as customers, suppliers or regulators.

  1. AInternal communicationCorrect
  2. BExternal communication
  3. CInformal grapevine communication
  4. DNon-verbal communication

Explanation

Internal communication is exchange of messages among people within the same organisation, such as managers and employees. A circular to department heads of the same firm stays inside the organisation. It is not external because no outside party is involved.

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