Skip to content

CMA Foundation · Fundamentals of Business Laws and Business Communication · Do's and Don'ts of Communication through Social Media

An accounts employee of Sharma Industries posts a photo of her desk on a personal social media account. A confidential draft of the company's unreleased quarterly results is visible on the desk. Which 'don't' of social media communication has she mainly violated?

She has violated the rule against disclosing confidential business information. The unreleased quarterly results visible in the photo can reach the public and competitors, even if unintentionally. Employees must check images and posts for sensitive material before sharing, because social media content spreads quickly and is hard to withdraw.

  1. AUsing informal language in a personal post
  2. BPosting too frequently during working hours
  3. CPosting without proofreading for spelling errors
  4. DDisclosing confidential business informationCorrect

Explanation

The visible draft results reveal confidential, price-sensitive information, even though disclosure was unintended. Informal language, frequency and spelling are not the core problem here. Confidentiality is the key breach.

Did you get it right without looking?

One question tells you little. A timed set on Do's and Don'ts of Communication through Social Media shows your real accuracy, how long you take and where you lose marks.

Practise Do's and Don'ts of Communication through Social MediaFree diagnostic mock

More Do's and Don'ts of Communication through Social Media questions