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CMA Foundation · Fundamentals of Business Laws and Business Communication · Do's and Don'ts of Communication through Social Media

An employee of a Pune-based firm is annoyed with her manager and posts a detailed complaint about him, naming the company, on her public social media profile. Which principle of social media communication has she mainly ignored?

She has ignored the rule against publicly airing workplace grievances. Complaints about a manager or employer should go through internal channels, because a public post naming the company can harm its reputation and may breach the social media policy, whatever the time, wording or platform used.

  1. ASharing posts only during office hours
  2. BAvoiding public airing of workplace grievances that can harm the employer's reputationCorrect
  3. CUsing only formal vocabulary in every post
  4. DPosting only on one platform at a time

Explanation

Grievances should be raised through internal channels. A public post naming the company and manager can damage reputation and breach employer policy. Posting time, formality of vocabulary and number of platforms are not the core issue here.

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