CSEET · Business Communication · Communication
Ms. Iyer tells her team in a meeting, 'Submit the audit file by Friday.' Nobody responds, and on Friday three members have not submitted it, saying they thought she meant next Friday. Which element of the communication process was most clearly missing, and what would have cured it?
Feedback was missing. Ms. Iyer did not confirm that the team had understood which Friday she meant, so decoding differed from her intention. Asking members to repeat the deadline would have closed the loop and exposed the ambiguity before the date passed.
- AEncoding; using a longer sentence
- BFeedback; asking the team to confirm the deadline backCorrect
- CChannel; sending the message by post
- DSender; appointing a new manager
Explanation
The sender never checked how the message was decoded. Feedback, such as asking members to restate the date, would have revealed the ambiguity of 'Friday'. Changing the channel to post or lengthening the sentence does not guarantee understanding, and replacing the sender is irrelevant.
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