CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Mr. Iyer, a manager at a Chennai firm, sends a detailed email to a supplier but never receives any reply or acknowledgement, and he does not know whether it was understood. Which element essential to complete communication is missing?
Feedback is missing. Mr. Iyer created and sent a message through email, so encoding, message and channel are present, but he has received no response showing that the supplier understood it, so the communication loop remains incomplete.
- AEncoding
- BFeedbackCorrect
- CMessage
- DChannel
Explanation
Mr. Iyer encoded a message and used a channel (email), so those elements exist. What is missing is the receiver's response confirming understanding, which is feedback; without it the loop is not closed.
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