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CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication

Mr. Iyer, a manager at a Chennai firm, sends a detailed email to a supplier, but the supplier never opens or reads it. Which statement is correct?

Communication has not taken place, because it requires the message to be received and understood by the receiver. Merely sending or properly encoding an email does not complete the process when the supplier never read it, so no shared meaning was created.

  1. ACommunication is complete because the message was sent
  2. BCommunication is complete because the message was encoded properly
  3. CCommunication has not taken place because the message was not received and understoodCorrect
  4. DCommunication has taken place but only in the downward direction

Explanation

Communication requires that the receiver gets and understands the message. Sending alone, or encoding well, does not complete the process. Since the supplier never read it, no meaning was shared, so communication did not occur. The direction option is irrelevant here.

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