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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

Ms. Iyer, a manager at a Bengaluru firm, already believes that a particular team member is careless, so she ignores his well-reasoned report and interprets his suggestions as excuses. Which barrier is at work?

This is a psychological barrier. Ms. Iyer's prejudice and fixed perception about the team member make her interpret his report unfavourably regardless of its quality. Such attitudes and biases of the receiver distort or block the message, unlike semantic, physical or technical barriers.

  1. APsychological barrier arising from prejudice and perceptionCorrect
  2. BPhysical barrier of distance
  3. CSemantic barrier of ambiguous words
  4. DTechnical barrier of system failure

Explanation

Preconceived opinions and selective perception distort how a receiver interprets a message, which is a psychological (personal) barrier. The report itself is clear, so the semantic ambiguity is not the issue. No distance or technical fault is mentioned.

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