CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control
Tata-style manufacturer 'Kaveri Motors' finds that its design and production teams blame each other for delays because each keeps its own information private. Which step would most directly improve collaboration between the two teams?
A cross-functional project team with shared information and common deadlines most directly improves collaboration. It removes information silos and makes both teams jointly accountable for results, whereas changing one team's target or budget, or reducing interaction, leaves the lack of joint working untouched.
- AIncreasing the production target for the production team alone
- BForming a cross-functional project team with a shared dashboard and common deadlinesCorrect
- CGiving the design team a larger separate budget
- DReducing the number of meetings and relying on written notices only
Explanation
The problem is information silos and unshared accountability. A cross-functional team with shared information and common deadlines tackles both. Raising only one team's target or budget does not link them, and cutting interaction worsens the silo problem.
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