CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Sunita, a sales head, writes to a client: 'Kindly send the order by the end of this month.' She forgets to mention the product code, quantity and delivery address needed to process it. Which of the 7 Cs is lacking MOST directly?
Completeness is lacking, because the message omits essential details such as product code, quantity and delivery address that the client needs to act. Conciseness is not the issue since brevity is not the problem; the missing information is.
- AConciseness
- BConsideration
- CCompletenessCorrect
- DConcreteness of tone
Explanation
Completeness means giving all facts the receiver needs to act. Missing code, quantity and address prevents action. Conciseness concerns avoiding wordiness, which is not the fault here; the message is short but lacks needed details.
Did you get it right without looking?
One question tells you little. A timed set on Process of Communication shows your real accuracy, how long you take and where you lose marks.
More Process of Communication questions
- Which of the following is an example of non-verbal communication in a business meeting?
- A purchase manager converts her intention to reject a supplier's quotation into a carefully worded email. Which element of the communication…
- Mr. Iyer emails a detailed instruction to a vendor. The vendor replies, "Understood, will dispatch by Friday." Which statement about this re…
- In a manufacturing firm, the plant manager sends a written instruction to the shift supervisors, who then pass it on to the workers under th…
- Priya tells her team in Pune, 'Finish the report soon.' Each member assumes a different deadline. Which principle is best applied to avoid t…
- Which of the following is best described as 'noise' in the communication process?