CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Which of the following is a primary objective of business communication within an organisation?
A primary objective of business communication is to exchange information and facilitate decision-making and coordination. It serves to inform, instruct and persuade people, whereas creating confusion, concealing decisions or avoiding feedback would defeat its purpose.
- ATo create confusion among departments
- BTo conceal decisions from employees
- CTo exchange information and facilitate decision-makingCorrect
- DTo avoid feedback from subordinates
Explanation
Business communication aims to inform, instruct, persuade and enable decisions and coordination. The other options oppose these aims and would harm organisational functioning.
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