CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Which of the following is a recognised characteristic of the grapevine in an organisation?
The grapevine spreads rapidly through informal personal contacts and has no official recognition. It bypasses the formal chain of command and usually travels by word of mouth. Formal channels, by contrast, follow the hierarchy, are authorised by management, and are often supported by written records.
- AIt follows the formal chain of command strictly
- BIt is created and approved by top management through written policy
- CIt spreads rapidly through informal contacts and is not officially recognisedCorrect
- DIt is always based on verified written records
Explanation
The grapevine is an informal network in which information travels quickly by word of mouth among employees. It ignores the formal hierarchy and is not officially sanctioned. The other options describe features of formal communication.
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