CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
A manager sends a long email full of technical jargon to junior staff who are new to the field. Which principle of effective communication has been most clearly violated?
The principle of clarity is violated because the message uses technical jargon the new junior staff cannot easily understand. Effective communication must be framed in language suited to the receiver so the intended meaning is grasped without confusion.
- AClarity, by not using language suited to the receiverCorrect
- BCourtesy, by addressing staff by name
- CCompleteness, by sending too short a message
- DCorrectness, by using a formal tone
Explanation
Clarity requires wording the receiver can easily understand. Jargon unfamiliar to newcomers defeats this. Using names is courteous, a long email is not 'too short', and formal tone does not make content incorrect.
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