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CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication

A director addresses staff in a noisy hall using technical jargon. Staff nod politely but misunderstand the instruction and act wrongly. According to the meaning of communication, which conclusion is most accurate?

Communication failed because the staff understood something different from what the director intended. Communication is judged by shared understanding, not by mere transmission or polite nodding, and here jargon and noise distorted the meaning, even though the message was oral and heard.

  1. ACommunication was successful because the message was transmitted and heard
  2. BCommunication was successful because the staff gave a non-verbal response
  3. CCommunication failed because the meaning received differed from the meaning intendedCorrect
  4. DCommunication did not take place because it was oral

Explanation

Transmission alone does not equal communication; the receiver must grasp the intended meaning. Jargon and noise distorted the message, so understanding failed. Nodding is not proof of understanding, and oral messages are valid communication.

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