CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
A junior accountant at Bharat Engineering sends a request to the CFO only after it passes through his section head and the finance manager. What feature of internal communication does this best illustrate?
This illustrates upward communication along the chain of command. The junior accountant's request moves from a lower level to successively higher authorities through the formal hierarchy. Horizontal communication, by contrast, occurs between people at the same level, and diagonal communication cuts across levels and departments.
- AHorizontal flow between peers
- BUpward flow along the chain of commandCorrect
- CDiagonal flow across departments
- DGrapevine flow among colleagues
Explanation
A message from a subordinate to higher levels, passed step by step through the hierarchy, is upward communication. It follows the formal chain of command. Horizontal flow would be between persons at the same level, which is not the case here.
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