CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
A junior accountant in Pune, Rohit, sends a report to the finance manager only after it passes through his section head, who forwards it upward. This pattern of formal communication is:
This is upward communication, a form of formal communication, because the report flows from a subordinate to higher levels of authority through the hierarchy, via the section head to the finance manager. Downward communication flows from superiors to subordinates, and horizontal flows between people at the same level.
- ADownward communication
- BUpward communicationCorrect
- CHorizontal communication
- DDiagonal communication
Explanation
Information moving from subordinates to superiors along the hierarchy is upward communication. Rohit is at a lower level and the report goes to higher levels. Downward would be from superior to subordinate, and horizontal is between peers.
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