CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
A message passes from the director of a Kolkata firm through the general manager, plant head, and supervisor before reaching workers, and it arrives with several details missing. The main reason for this loss is:
The loss is due to filtering across several hierarchical levels. Each intermediate person may omit or alter part of the message, so details disappear before it reaches the workers. This is an organisational barrier arising from a long communication chain.
- AFiltering across too many levels of the hierarchyCorrect
- BUse of a non-verbal medium
- CDifference in the languages of two nations
- DAbsence of any feedback mechanism in oral talk
Explanation
When a message goes through many intermediate levels, each person may drop, shorten or alter content, which is called filtering. It is an organisational barrier. Nothing in the case points to language differences across nations or a non-verbal medium.
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